FAQ

How does a pottery painting class work?

Book your seat on Ticket Tailor and pick your piece when you book. Your ticket is a deposit toward the piece, and the balance is due at class. At the class, paint your piece however you like — your piece, your design. We fire it for you afterward.

What is Open Paint?

Open Paint is painting time at our studio, the Jade Pottery Pavilion at 10115 Creek Rd, Pavilion. Reserve a free 2-hour seat on Ticket Tailor to hold your spot — reservations are required, as walk-ins aren’t available. You just pay for the pottery piece you choose when you get here.

How much does it cost?

For classes, the full price of each piece is shown when you book — you pay the deposit online and the balance at class. At Open Paint, pieces are individually priced and you pay for the piece you pick at the studio.

When will my piece be ready, and where do I pick it up?

We’ll let you know when your fired piece is ready and where to pick it up — pieces painted at the Pavilion are picked up at the studio, and pieces painted at a class held at another venue are picked up at that venue.

What if I can’t make my class?

Text Sara at 585-409-3656 as soon as you can. Cancel 3 or more days before class and your deposit moves in full to another class date (deposits aren’t refunded in cash). Cancel inside 3 days, or don’t show, and the deposit is forfeited — no balance is owed. If Jade Pottery cancels a class, you choose a full deposit refund or a free transfer.

Can I book a private party?

Yes — birthdays, team building, girls’ nights, fundraisers, and group events, at the Pavilion or at your venue. Text Sara at 585-409-3656 to plan yours.

Do you sell gift cards?

Yes — Jade Pottery gift cards are available on this website and at the studio, in amounts from $10 to $200.

I’ve never painted anything. Is that okay?

Absolutely. Most people who come have never done it, and there’s no instruction to keep up with — you paint what you want, and we’ll get you set up with paints and supplies.